Legal

Generational Story, LLC, doing business as GenStory or GenStory Tours (“GenStory,” “GenStory Tours,” “we,” “our,” or “us”), is a limited liability company organized and registered under the laws of the State of Washington. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, retain, and otherwise process personal information when you access or use the GenStory Tours mobile application, website, Tour Content, Memberships, and all related products, features, and services (collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Service, which govern your use of the Services. Capitalized terms not defined in this Privacy Policy have the meanings assigned to them in the Terms of Service.

By accessing or using the Services, creating an Account, or purchasing a tour or Membership, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Services, information automatically collected from your device, and limited information from our service providers, business partners, and affiliates that help us operate and improve the Services.

The information we collect depends on how you interact with the Services and the permissions you grant through your device or Account settings.

A. Account and Contact Information

When you create an Account, purchase a tour or Membership, contact us, subscribe to communications, or otherwise interact with the Services, we may collect information including:

• Name
• Email address
• Account login credentials
• Membership or subscription status
• Notification and communication preferences
• Purchased tours and purchase history
• Customer support communications
• Information you voluntarily provide to us

We use this information to establish and maintain your Account, process transactions, provide access to purchased content, communicate with you, respond to customer support requests, administer Memberships, and operate the Services.

B. Tour Activity and Preferences

To provide and personalize your experience, we may collect information about how you interact with the Services, including:

• Tours purchased, viewed, started, completed, or revisited
• Historical sites, attractions, museums, parks, and participating local businesses viewed or selected
• Customized routes and itinerary selections
• Tour stops viewed, visited, skipped, or completed
• Videos, audio recordings, articles, photographs, and other Tour Content accessed
• Viewing history and completion progress
• Saved routes and preferences
• Coupons viewed, saved, redeemed, or marked as used
• Reminder and notification settings
• Reviews, ratings, comments, suggestions, and feedback

This information helps us personalize recommendations, remember your progress across devices, improve Tour Content, develop future tours, evaluate the effectiveness of the Services, analyze customer engagement, and improve the overall user experience.

C. Location Information

With your permission, the Services may collect your device’s approximate or precise location to provide location-based features, including:

• Displaying your location on a tour map
• Providing navigation and directions to tour stops
• Delivering GPS-triggered Tour Content
• Recommending nearby historical sites, attractions, museums, and participating local businesses
• Confirming tour progress and visited locations
• Saving your progress within a tour
• Providing location-based reminders or notifications that you choose to receive

Depending on your device settings and the permissions you grant, we may receive approximate or precise geolocation information while you use location-enabled features of the Services and retain it as needed to provide them.

You may disable location permissions at any time through your device settings. However, certain features of the Services—including navigation, GPS-triggered Tour Content, nearby recommendations, progress tracking, and certain personalized experiences—may not function properly without location access.

D. Device, Technical, and Usage Information

When you access or use the Services, we may automatically collect certain technical, diagnostic, and usage information, including:

• Device type and manufacturer
• Operating system and version
• Application version
• Browser type
• Internet Protocol (IP) address
• Device identifiers
• Language and regional settings
• Dates and times of activity
• Pages, screens, features, and Tour Content accessed
• Navigation patterns within the Services
• Crash reports and diagnostic information
• Performance and error information
• Security and fraud detection information
• File and content metadata
• Network and connectivity information reasonably necessary to operate the Services

We use this information to operate, maintain, secure, troubleshoot, improve, and optimize the Services; diagnose technical issues; analyze usage patterns; detect fraud and unauthorized activity; improve system performance; develop new features; and enhance the overall user experience.

E. Payment Information

Payments for tours, Memberships, subscriptions, and other purchases are processed by independent third-party payment processors, such as Stripe.

GenStory Tours does not store your complete payment card number, card security code (CVV), or other complete payment credentials.

Our payment processor may collect information necessary to authorize and process your transaction, including:

• Name
• Billing address
• Payment card information
• Transaction details
• Other information reasonably necessary to process payment

We receive only limited transaction information reasonably necessary to:

• Confirm purchases
• Activate tours and Memberships
• Provide customer support
• Process refunds or adjustments when applicable
• Maintain financial, tax, and accounting records
• Detect fraudulent transactions
• Comply with legal and regulatory obligations

Your payment information is collected, processed, and stored by the applicable payment processor in accordance with its own privacy policy and terms of service. We encourage you to review those policies before submitting payment information.

F. User Content, Reviews, Comments, and Community Submissions

The Services may allow you to submit User Content, including reviews, ratings, comments, photographs, videos, audio recordings, historical information, research, corrections, suggestions, testimonials, and other content.

When you submit User Content, we collect the information you provide together with information associated with your submission, including the applicable tour, submission date, related Account information, and other information reasonably necessary to administer the Services.

As described more fully in our Terms of Service, you retain ownership of your User Content. However, by submitting User Content through the Services, you grant GenStory Tours the license described in the Terms of Service to host, store, reproduce, display, publish, distribute, archive, preserve, adapt, modify, create derivative works from, and otherwise use that User Content to operate, maintain, improve, promote, preserve, and support the Services.

This license permits GenStory Tours to use User Content within the Services, on our website, in Tour Content, promotional materials, educational materials, historical and archival works, social media, presentations, investor materials, partner materials, and other lawful business purposes consistent with the Terms of Service.

The license granted by your submission of User Content survives the suspension, termination, or closure of your Account. Accordingly, closing your Account or deleting User Content does not require GenStory Tours to remove, recall, modify, discontinue using, or destroy User Content that has already been lawfully incorporated into previously created tours, publications, promotional materials, historical works, educational materials, archival materials, business records, or other authorized materials.

Please do not submit confidential, financial, medical, or other sensitive personal information in reviews, comments, or other publicly visible User Content.

G. Information from Partners and Affiliates

We may receive information from participating cities, counties, museums, historical societies, tourism organizations, chambers of commerce, destination marketing organizations, local businesses, hotels, restaurants, sponsors, affiliate partners, content contributors, and other organizations that participate in, contribute to, or promote the Services.

This information may include:

• Referral sources
• Promotional links, referral codes, or QR codes
• Tour purchase attribution
• Coupon and promotional offer information
• Affiliate reporting information
• Logos, trademarks, branding materials, and other promotional assets provided for authorized use
• Website addresses, social media links, and other contact information for participating organizations or businesses
• Business descriptions, operating hours, locations, photographs, videos, and other publicly available or partner-provided information
• Historical information, research materials, archival materials, photographs, audio recordings, documents, and other content contributed for use in Tour Content
• Event information and promotional materials
• Aggregated engagement, redemption, and performance information
• Other information reasonably necessary to administer partnerships, create Tour Content, and operate the Services

We use this information to administer promotions, attribute commissions, develop and maintain Tour Content, display participating organizations and businesses within the Services, preserve historical information, evaluate partner performance, improve the Services, support educational and tourism initiatives, and develop future tours, partnerships, and features.

2. How We Use Information

We use the information we collect for legitimate business purposes to operate, maintain, improve, protect, and develop the Services. Depending on how you use the Services, we may use your information to:

• Create, maintain, and administer your Account.
• Authenticate your identity and provide secure access to the Services.
• Process purchases, Memberships, subscriptions, renewals, refunds, and other transactions.
• Deliver purchased tours, Membership benefits, and other digital content.
• Synchronize your tour progress, saved preferences, and other Account information across supported devices.
• Provide GPS-enabled navigation, route guidance, and location-based Tour Content.
• Recommend tours, historical sites, attractions, museums, local businesses, restaurants, hotels, and other points of interest based on your activity, preferences, or location (when permitted).
• Personalize your experience by remembering previously viewed content, favorite tours, saved routes, and other preferences.
• Display participating businesses, organizations, sponsors, and affiliate partners within the Services.
• Administer coupons, promotions, referral programs, affiliate commissions, and partner relationships.
• Improve the accuracy, quality, accessibility, and historical integrity of Tour Content.
• Research, develop, test, and improve new tours, features, products, technologies, and Services.
• Operate, train, evaluate, and improve AI-assisted features and other technologies used to organize, search, summarize, recommend, generate, or enhance content and user experiences, subject to applicable law and this Privacy Policy.
• Organize, preserve, archive, index, and manage historical information, photographs, videos, audio recordings, research materials, and other content contributed to the Services.
• Analyze usage trends, engagement, performance metrics, and aggregate statistics to better understand how the Services are used and to improve customer experience.
• Detect, investigate, prevent, and respond to fraud, abuse, security incidents, unauthorized access, or other activities that may violate our Terms of Service or applicable law.
• Monitor, troubleshoot, maintain, and improve the reliability, security, and performance of the Services.
• Respond to customer service requests, technical support inquiries, and user feedback.
• Send administrative communications, including purchase confirmations, receipts, account notices, security alerts, policy updates, and other operational communications.
• Send marketing and promotional communications regarding new tours, featured destinations, historical content, participating businesses, Membership benefits, special offers, product updates, and other information that may be of interest to you, subject to your communication preferences and applicable law.
• Comply with applicable laws, regulations, legal processes, governmental requests, court orders, and lawful investigations.
• Establish, exercise, or defend legal claims and enforce our agreements and policies.
• Maintain business records, financial records, tax records, accounting records, and audit records.
• Facilitate mergers, acquisitions, financing transactions, corporate reorganizations, or the sale of some or all of our assets.
• Carry out any other purpose disclosed to you at the time information is collected or with your consent where required by law.

We may also aggregate or de-identify information so that it no longer identifies any individual. We may use aggregated or de-identified information for analytics, research, product development, historical analysis, tourism reporting, business planning, marketing, and other lawful business purposes. Information that has been aggregated or de-identified is not considered personal information under this Privacy Policy unless applicable law provides otherwise.

3. Communications

We may communicate with you using the contact information associated with your Account for administrative, operational, security, customer service, legal, and marketing purposes.

A. Administrative and Service Communications

Certain communications are necessary to provide, maintain, and administer the Services. These communications are considered part of your use of GenStory Tours and may include:

• Account verification and authentication
• Purchase confirmations and receipts
• Membership and subscription information
• Billing notices and payment confirmations
• Password reset requests
• Security alerts and fraud notifications
• Customer support responses
• Updates regarding purchased tours or Memberships
• Changes to the Services, Terms of Service, or this Privacy Policy
• Legal notices and other communications required by law

Because these communications are necessary to operate the Services, you may continue to receive them even if you opt out of receiving marketing communications.

B. Product Updates and Marketing Communications

When you create an Account, purchase a tour, or subscribe to a Membership, we may send you communications regarding products, services, and opportunities related to GenStory Tours that we believe may be of interest to you, as permitted by applicable law. These communications may include:

• Newly released tours and destinations
• New historical sites and featured stories
• Participating museums, historical societies, tourism organizations, and community partners
• Featured local businesses, restaurants, hotels, and attractions
• Special promotions, discounts, coupons, and affiliate offers
• Membership benefits and subscription opportunities
• New platform features, enhancements, and AI capabilities
• Educational content, historical preservation initiatives, and community projects
• Surveys, feedback requests, and customer research

You may opt out of receiving marketing communications at any time by using the unsubscribe instructions included in our emails or by updating your communication preferences within your Account. We will honor unsubscribe requests in accordance with applicable law.

Opting out of marketing communications does not affect your ability to receive administrative, transactional, security, or legally required communications related to your Account or your use of the Services.

4. How We Share Information

We do not sell your personal information for monetary consideration. We may share personal information only as described in this Privacy Policy, with your consent, or as otherwise permitted or required by applicable law.

A. Service Providers

We may share information with third-party service providers that perform services on our behalf, including providers of:

• Payment processing
• Cloud hosting and data storage
• Mapping and navigation services
• Analytics and performance monitoring
• Customer support
• Email and communication services
• Security and fraud prevention
• Identity verification
• Artificial intelligence and content processing services
• Technical infrastructure and software development
• Marketing, advertising, and promotional services

These providers may access personal information only as reasonably necessary to perform services for GenStory Tours or as otherwise permitted by applicable law.

B. Cities, Historical Organizations, and Tourism Partners

We may share limited information with participating cities, museums, historical societies, destination marketing organizations, tourism agencies, chambers of commerce, sponsors, and other organizations that participate in the creation, operation, or promotion of the Services.

Information shared may include aggregated usage statistics, referral information, coupon redemption statistics, affiliate reporting, performance metrics, and other information reasonably necessary to administer partnerships, evaluate tour performance, improve the Services, and develop future historical content.

Unless otherwise authorized by you or required by law, we do not provide these partners with personal information that directly identifies individual users for their independent marketing purposes.

C. Participating Businesses and Affiliate Partners

Where reasonably necessary to administer promotions, referral programs, affiliate relationships, coupons, or other business arrangements, we may share limited information with participating businesses or affiliate partners, including information necessary to:

• Attribute referrals or affiliate commissions
• Verify coupon or promotional redemptions
• Measure campaign effectiveness
• Administer partner agreements
• Evaluate program performance

Whenever reasonably possible, this information will be shared in aggregated or de-identified form.

D. User Content

If you voluntarily submit reviews, comments, ratings, photographs, videos, historical information, research, or other User Content through the Services, that content may become publicly available or be incorporated into Tour Content.

As described in our Terms of Service, you retain ownership of your User Content while granting GenStory Tours a continuing license to use that content for the operation, improvement, promotion, preservation, and support of the Services.

Accordingly, User Content that has already been incorporated into Tour Content, educational materials, historical publications, archival works, promotional materials, investor materials, partner materials, business records, or other authorized works may continue to be used after your Account is suspended, terminated, or deleted, consistent with the license granted in the Terms of Service.

E. Corporate Transactions

If GenStory Tours is involved in a merger, acquisition, financing, investment, asset sale, reorganization, bankruptcy, or other business transaction, your information may be transferred or disclosed as part of that transaction, subject to applicable law.

We will take reasonable steps to ensure that any successor entity honors the commitments made in this Privacy Policy or provides appropriate notice of material changes where required by law.

F. Legal Requirements and Protection of Rights

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, subpoenas, court orders, or governmental requests.
• Protect the rights, property, safety, or security of GenStory Tours, our users, partners, employees, contractors, or the public.
• Investigate suspected fraud, security incidents, or violations of our Terms of Service or other agreements.
• Establish, exercise, or defend legal claims.
• Prevent illegal activities or other conduct that could expose GenStory Tours or others to liability.

G. With Your Consent

We may share information for any additional purpose that you authorize or expressly consent to.

5. Cookies and Similar Technologies

GenStory Tours and our service providers may use cookies, mobile identifiers, software development kits (SDKs), pixels, local storage, log files, and similar technologies (“Cookies”) to operate, maintain, secure, improve, and personalize the Services.

Depending on how you access the Services, these technologies may collect information regarding your device, browser, application, usage patterns, preferences, and interactions with the Services.

We may use Cookies and similar technologies to:

• Authenticate your Account and maintain your login session.
• Remember your preferences and settings.
• Save tour progress and personalized experiences.
• Improve application performance and reliability.
• Analyze how users interact with the Services.
• Measure the effectiveness of tours, promotions, and marketing campaigns.
• Understand which features are most frequently used.
• Detect fraud, unauthorized access, security threats, or abuse.
• Troubleshoot technical issues.
• Improve navigation, search functionality, recommendations, and overall user experience.
• Support affiliate reporting and promotional campaigns.
• Develop and improve new products, tours, and platform features.

A. Analytics

We may use third-party analytics providers to better understand how the Services are used, including information regarding application performance, feature usage, navigation patterns, device characteristics, and user engagement.

Analytics information is generally used in aggregated or de-identified form whenever reasonably practicable and helps us improve the quality, reliability, accessibility, and effectiveness of the Services.

B. Mobile Technologies

Because GenStory Tours primarily operates through a mobile application, your device may use mobile advertising identifiers, device identifiers, application identifiers, SDKs, push notification services, and similar technologies that help us provide and improve the Services.

These technologies may assist with:

• Delivering push notifications that you choose to receive.
• Restoring your Account across devices.
• Synchronizing purchased tours and Memberships.
• Measuring application performance.
• Detecting technical issues and fraud.
• Improving reliability and user experience.

C. Managing Cookies and Device Settings

Most web browsers and mobile devices allow you to manage cookies, permissions, advertising identifiers, push notifications, and certain tracking technologies through your browser or device settings.

Disabling certain cookies, device permissions, or similar technologies may affect the functionality of the Services. Certain features—including account authentication, GPS-enabled tours, navigation, saved preferences, personalized recommendations, and tour progress synchronization—may not function properly if these technologies are disabled.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide the Services, comply with applicable law, resolve disputes, enforce our agreements, and operate our business.

The length of time we retain information depends upon the type of information, how it is used, applicable legal requirements, and legitimate business needs.

We may retain information for purposes including:

• Maintaining your Account.
• Providing purchased tours and Memberships.
• Preserving tour history and user preferences.
• Processing transactions and maintaining financial records.
• Providing customer support.
• Detecting fraud and protecting the security of the Services.
• Complying with legal, tax, accounting, audit, and regulatory obligations.
• Resolving disputes and enforcing our Terms of Service.
• Maintaining backups, disaster recovery systems, and business continuity records.
• Improving the Services and developing future products and features.

A. User Content

User Content submitted to the Services may continue to be retained and used as described in this Privacy Policy and the Terms of Service.

Because GenStory Tours is a historical storytelling and preservation platform, User Content that has been incorporated into Tour Content, historical publications, educational materials, archival collections, promotional materials, investor presentations, partner materials, research projects, or other authorized works may continue to be retained and used following the suspension, termination, or deletion of an Account, consistent with the license granted in the Terms of Service.

Deletion of an Account does not necessarily require the deletion of User Content that has already been lawfully incorporated into previously created or published works, business records, backups, or archival materials.

B. Backup Systems

Information may remain in backup systems, disaster recovery systems, security logs, and archival storage for a reasonable period following deletion from active systems. We maintain these systems to protect the integrity, security, and continuity of the Services and to comply with applicable legal obligations.

C. Deletion Requests

Where applicable law provides the right to request deletion of personal information, we will honor verified requests in accordance with applicable legal requirements. However, we may retain information that is necessary to:

• Complete transactions requested by you.
• Maintain your Account or Membership where appropriate.
• Comply with legal obligations.
• Detect or prevent fraud, security incidents, or illegal activity.
• Exercise or defend legal claims.
• Enforce our agreements.
• Protect the rights, property, and safety of GenStory Tours, our users, partners, and the public.
• Preserve historical, archival, educational, research, or business records where permitted by applicable law and consistent with the Terms of Service.

When information is no longer required for these purposes, we will delete, anonymize, or de-identify it in accordance with our data retention practices and applicable law.

7. Data Security

We take the security of your personal information seriously and maintain administrative, technical, and physical safeguards that are designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security measures may include, as appropriate:

• Encryption of data during transmission using industry-standard protocols.
• Secure cloud hosting and storage.
• Access controls and authentication measures.
• Role-based access to systems containing personal information.
• Monitoring for unauthorized access and suspicious activity.
• Security testing, software updates, and vulnerability management.
• Backup and disaster recovery procedures.
• Employee and contractor access controls and confidentiality obligations.

While we strive to use commercially reasonable safeguards, no method of transmitting information over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee the absolute security of your information.

You are also responsible for helping protect your Account. Please maintain the confidentiality of your password, use a strong password, safeguard your devices, and notify us immediately if you believe your Account has been compromised or used without authorization.

If we become aware of a security incident involving your personal information, we will respond in accordance with applicable law, including providing notifications where legally required.

8. Your Privacy Rights and Choices

Depending on your state, country, or jurisdiction of residence, you may have certain rights regarding your personal information, subject to applicable law.

These rights may include the ability to:

• Access the personal information we maintain about you.
• Correct or update inaccurate personal information.
• Request deletion of certain personal information.
• Obtain information regarding how your personal information is collected, used, or shared.
• Request a copy of certain personal information where required by law.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where applicable law provides those rights.
• Appeal the denial of certain privacy requests where required by applicable law.

Residents of certain U.S. states, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and any other state that enacts applicable privacy legislation, may have additional rights regarding their personal information. GenStory Tours will honor applicable privacy rights and respond to verified consumer requests in accordance with applicable law.

To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy. We may request information reasonably necessary to verify your identity before responding to your request.

We will respond to verified requests within the time periods required by applicable law.

A. Account Information

You may update certain Account information at any time by logging into your Account and editing your profile or Account settings.

If you wish to close your Account, you may do so through the Services, where available, or by contacting us.

Please note that closing your Account does not necessarily result in the deletion of all information. We may retain information as described in this Privacy Policy, including information reasonably necessary for legal compliance, security, fraud prevention, accounting and tax obligations, business records, historical preservation, archival purposes, backups, and the continuing use of User Content as permitted under our Terms of Service.

B. Marketing Communications

When you create an Account, purchase a tour, or subscribe to a Membership, we may send you communications regarding GenStory Tours products, services, destinations, new tours, platform enhancements, featured historical content, participating businesses, promotions, and other information related to the Services, as permitted by applicable law.

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link included in our marketing emails or by updating your communication preferences within your Account. We will honor unsubscribe requests as required by applicable law.

Even if you opt out of marketing communications, we may continue to send administrative, transactional, security, customer service, billing, legal, and other communications that are necessary to provide and administer the Services or your Account.

C. Location Permissions

You may enable or disable location permissions at any time through your device settings.

Disabling location access may limit or prevent certain features of the Services, including GPS-enabled tours, navigation, nearby recommendations, automatic tour playback, progress tracking, and other location-based functionality.

D. Push Notifications

If you enable push notifications, you may disable them at any time through your device’s notification settings.

Disabling push notifications may prevent you from receiving tour reminders, account notifications, security alerts, service updates, and other notifications you have elected to receive.

9. Children’s Privacy

GenStory Tours is not directed to children under the age permitted by applicable law to use the Services without parental consent. Users must satisfy the eligibility requirements described in our Terms of Service.

We do not knowingly collect personal information directly from children in violation of applicable law.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information or otherwise comply with applicable legal requirements.

If you believe that a child has provided personal information to us in violation of this Privacy Policy or applicable law, please contact us using the information provided at the end of this Privacy Policy.

Parents and legal guardians who believe their child has submitted personal information may contact us to request review or deletion of that information, subject to applicable law.

10. Artificial Intelligence and Automated Features

GenStory Tours uses artificial intelligence (“AI”) and other automated technologies to enhance the Services, improve the user experience, and support the organization, accessibility, and delivery of historical and cultural content.

AI may be used to assist with functions such as:

• Organizing and indexing historical information and media.
• Summarizing research and reference materials.
• Enhancing search capabilities and content discovery.
• Improving accessibility through transcription, translation, captioning, or similar features.
• Recommending tours, destinations, historical sites, attractions, and other content based on user interests and activity.
• Analyzing aggregated or de-identified usage patterns to improve the Services.
• Identifying opportunities to improve Tour Content, platform features, and the overall user experience.
• Supporting customer service and other operational functions.
• Assisting with quality assurance, content organization, and editorial workflows.

AI is used to assist and enhance the Services rather than replace human creativity or editorial judgment. AI may help organize research, identify reference materials, suggest presentation improvements, analyze platform performance, recommend future tours, and enhance the user experience. However, the historical narratives, creative direction, editorial decisions, narration, and artistic presentation that distinguish GenStory Tours remain under human oversight.

Although we strive for accuracy, AI-assisted features may occasionally generate incomplete, outdated, or inaccurate information or recommendations. AI-generated suggestions are reviewed where appropriate but should not be considered authoritative historical, legal, financial, or professional advice.

Unless otherwise disclosed or permitted by applicable law, GenStory Tours does not use your personal information to train publicly available artificial intelligence models without your consent.

11. Historical Preservation and Community Contributions

GenStory Tours is dedicated to preserving, sharing, and celebrating the stories of people, places, cultures, and communities. Our mission extends beyond providing guided tours to creating lasting historical resources that educate, inspire, strengthen communities, and preserve cultural heritage for future generations.

To support that mission, GenStory Tours may collect, organize, preserve, and maintain historical information, research materials, photographs, audio recordings, videos, documents, maps, interviews, and other content that contributes to the accuracy, authenticity, and educational value of the Services. These materials may be retained as described in this Privacy Policy and our Terms of Service.

The development of Tour Content is a collaborative effort that may involve cities, museums, historical societies, destination marketing organizations, local businesses, historians, educators, researchers, archives, libraries, community organizations, descendants, and other knowledgeable contributors. These individuals and organizations may provide historical research, archival materials, photographs, documents, oral histories, corrections, or additional context that helps improve the quality and historical integrity of the Services.

Every GenStory Tour is intended to reflect thoughtful human research, editorial judgment, and artistic storytelling. Historical narratives are researched, written, reviewed, edited, and approved by people before publication. Human writers, editors, producers, narrators, historians, and other creative contributors remain responsible for the historical interpretation, narrative structure, and artistic presentation of each tour.

While AI may assist with organizing research, identifying supporting reference materials, suggesting presentation improvements, improving accessibility, or providing other editorial support functions, AI is not the primary historical source for Tour Content and does not independently determine the historical narrative, creative vision, or artistic direction of a tour. The defining characteristic of the GenStory Tours experience is the combination of authentic historical research and human storytelling, enhanced—but not replaced—by technology.

GenStory Tours welcomes responsible community participation. Users and contributors may submit suggestions, corrections, historical references, photographs, documents, or additional information for consideration. Submitted materials may be reviewed, edited, supplemented, verified, or declined before being incorporated into Tour Content or other Services. Submission of information does not guarantee publication or inclusion.

Because historical understanding evolves as new information becomes available, GenStory Tours may revise, expand, update, or replace Tour Content to improve historical accuracy, provide additional context, incorporate newly discovered research, correct errors, or enhance the educational and storytelling experience.

Nothing in this section alters the ownership or licensing provisions applicable to User Content as described elsewhere in this Privacy Policy or in our Terms of Service.

12. International Users

GenStory Tours provides historical, cultural, and storytelling experiences for destinations around the world. The Services may be accessed and used by individuals in many countries, subject to applicable law and the availability of the Services.

Because Generational Story, LLC operates the Services through facilities and service providers located in the United States and other countries, your personal information may be transferred to, processed, stored, and maintained in jurisdictions other than your country of residence.

The privacy and data protection laws of those jurisdictions may differ from the laws of your country and may not provide the same level of legal protection.

By accessing or using the Services or providing personal information to us, you acknowledge that your information may be transferred to and processed in these jurisdictions as described in this Privacy Policy, to the extent permitted by applicable law.

Where applicable law requires additional safeguards for international transfers of personal information, GenStory Tours will implement commercially reasonable measures designed to protect personal information and comply with applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, business practices, or other operational needs.

When we make changes, we will revise the “Last Updated” date at the beginning of this Privacy Policy.

If we make material changes that require notice under applicable law, we will provide appropriate notice through the Services, by email, or by other reasonable means before the changes become effective or as otherwise required by law.

Your continued access to or use of the Services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy, except where applicable law requires additional consent.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, protect, and share your information.

14. Contact Us

If you have questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any applicable privacy rights, please contact us using the information below.

Generational Story, LLC Doing Business As: GenStory Tours

Email: [email protected] Website: https://www.genstory.us

If applicable law requires verification of your identity before responding to a privacy request, we may request additional information reasonably necessary to verify your identity before processing your request.

We will respond to verified privacy requests within the timeframes required by applicable law.

Welcome to GenStory Tours.

These Terms of Service (“Terms”) govern your access to and use of the GenStory Tours mobile application (the “App”), website, digital tours, multimedia content, Memberships, and all related products and services collectively referred to as the “Services.”

The Services are provided by Generational Story, LLC, a Washington limited liability company doing business as GenStory Tours (“GenStory Tours,” “we,” “our,” or “us”).

For purposes of these Terms:

• “Tour Content” means all videos, photographs, historical images, narration, voice performances, scripts, text, graphics, maps, illustrations, animations, music, sound recordings, audiovisual productions, software, designs, layouts, and other content or creative elements made available through the Services by GenStory Tours or its licensors.
• “User Content” means any reviews, ratings, comments, photographs, videos, suggestions, feedback, or other content submitted, uploaded, posted, transmitted, or otherwise provided by a user through the Services.
• “Membership” means any recurring or prepaid subscription, annual access plan, bundled tour package, city tour package, all-access plan, or other paid access plan offered by GenStory Tours.

By accessing, browsing, creating an account, purchasing, downloading, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you should not access or use the Services.

These Terms constitute a legally binding agreement between you and GenStory Tours. Certain features, promotions, purchases, Memberships, or other services may be subject to additional terms presented when they are offered. If those additional terms conflict with these Terms, the additional terms will govern solely with respect to the applicable feature, promotion, purchase, Membership, or service.

1. About GenStory Tours

GenStory Tours is an interactive digital storytelling platform that enables users to discover and experience the history, culture, architecture, people, businesses, and places that make communities unique.

Through GPS-enabled technology, multimedia storytelling, narration, maps, photographs, historical imagery, video, audio, and other digital content, the Services provide self-guided walking, driving, cycling, and other location-based experiences intended to educate, entertain, and inspire.

Tours may include historical sites, museums, monuments, memorials, national parks, local parks, neighborhoods, public art, businesses, restaurants, shops, community organizations, and other points of interest.

Certain tours may also include recommendations, promotional offers, coupons, affiliate links, or connections to third-party products and services.

The Services are provided for informational, educational, and entertainment purposes. Although we strive to provide engaging, useful, and historically accurate experiences, the Services should not be relied upon as professional historical, legal, financial, travel, navigation, or safety advice.

GenStory Tours continually improves and expands the Services. We reserve the right to add, modify, replace, suspend, or discontinue tours, Tour Content, features, products, pricing, technologies, Memberships, or functionality at any time, except where otherwise required by applicable law.

2. Eligibility

GenStory Tours is designed for a general audience and may be used by individuals of all ages.

If you are under the age of majority in your jurisdiction, you may use the Services only with the permission and, where appropriate, the supervision of a parent or legal guardian.

If you are a parent or legal guardian who permits a minor to use the Services, you accept responsibility for that minor’s use of the Services and for ensuring that the minor complies with these Terms.

Children under the age of 13 may use the Services only in accordance with applicable law and with any required permission or consent from a parent or legal guardian.

By creating an Account, purchasing a tour or Membership, or otherwise using the Services, you represent and warrant that you have the legal authority to enter into these Terms on your own behalf or on behalf of any minor for whom you are acting.

3. Accounts

Certain features of the Services may require you to create an account (“Account”).

When creating or maintaining an Account, you agree to provide accurate, current, and complete information and to update that information when necessary.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur through your Account.

You agree to notify GenStory Tours promptly if you know or suspect that your Account has been accessed or used without authorization or that another security breach has occurred.

You may not:

• Create an Account using false, incomplete, or misleading information.
• Impersonate another person, business, organization, or entity.
• Create or use an Account on behalf of another person without appropriate authorization.
• Share your Account or login credentials in a manner that violates these Terms.
• Attempt to access another user’s Account without authorization.
• Attempt to gain unauthorized access to any system, network, database, Tour Content, or restricted portion of the Services.
• Use an Account or the Services for any unlawful, fraudulent, deceptive, or unauthorized purpose.

We reserve the right to suspend, restrict, disable, or terminate an Account that violates these Terms or that we reasonably believe is being used unlawfully, fraudulently, or in a manner that threatens the security, integrity, availability, operation, or reputation of the Services.

4. Purchases, Memberships, Renewals, and Upgrades

GenStory Tours may offer digital products and paid access options including:

• Individual tours.
• City tour packages.
• Memberships.
• Annual access plans.
• All-access packages.
• Promotional packages.
• Premium features.
• Other products or services introduced in the future.

Unless otherwise stated at the time of purchase, access to an individual tour, city tour package, or Membership is provided for one year from the date of purchase.

Renewals

Certain Memberships may automatically renew for successive one-year periods unless canceled before the applicable renewal date.

If a Membership automatically renews, the renewal will generally be charged at the price disclosed before renewal or at the then-current price, as permitted by applicable law.

We will make reasonable efforts to send you a notice before an automatic renewal. However, you remain responsible for managing your renewal settings and keeping your email address and payment information current.

Cancellations

You may cancel automatic renewal at any time through your Account settings, the applicable app store, or another cancellation method we make available.

Cancellation prevents the Membership from renewing for a future term. Unless otherwise required by law or expressly stated at the time of purchase, cancellation does not result in a refund or partial refund for the current paid term.

After cancellation, your access will continue through the end of the applicable one-year access period measured from the original purchase or most recent renewal date.

Upgrades

From time to time, we may offer opportunities to upgrade an individual tour, city tour package, Membership, or other product to a broader or higher-level access plan.

The price, features, access period, credits, and other terms applicable to an upgrade will be disclosed when the upgrade is offered.

We may, at our discretion, apply part or all of a previous purchase toward the cost of an upgrade. Unless expressly stated, however, a prior purchase does not automatically entitle you to a credit, discount, or prorated adjustment.

Upgrades generally become effective after successful payment or as otherwise disclosed at the time of purchase.

Pricing and Availability

Prices, products, Memberships, features, promotional offers, upgrade opportunities, and availability may change at any time.

Changes will not affect a completed purchase during its existing paid access period unless the change is required by law, necessary to protect the Services or users, or otherwise expressly disclosed.

All purchases may be subject to applicable taxes, app store requirements, currency conversions, and payment-processing terms.

5. License and Permitted Use of the Services

The Services, including all Tour Content, are licensed to you and are not sold.

Subject to these Terms and your continued compliance with them, GenStory Tours grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access, download within the App, and use the Services solely for your personal and non-commercial use during the applicable access period.

When you purchase or otherwise obtain access to a tour or Membership, you are purchasing a limited right to access and view the applicable Tour Content. You are not purchasing or acquiring ownership of the Tour Content or any associated intellectual property rights.

Offline Downloads

Where available, you may download Tour Content to your device through the App for offline viewing.

Downloaded Tour Content:

• Remains part of the Services.
• May be accessed only through the App.
• May be used only for your personal, non-commercial use.
• May be subject to technical, geographic, device, or time-based limitations.
• Does not become your property merely because it has been downloaded to your device.

If your access period expires, your Membership ends, your Account is terminated, a tour is removed, or your access otherwise ends, downloaded Tour Content may no longer be available through the App.

Prohibited Uses

Except as expressly authorized in writing by GenStory Tours, you may not:

• Copy, reproduce, duplicate, republish, redistribute, or otherwise exploit any portion of the Services or Tour Content.
• Download, extract, save, export, or distribute Tour Content outside the App.
• Share, transmit, publish, broadcast, stream, publicly perform, publicly display, or otherwise make Tour Content available to another person.
• Sell, sublicense, rent, lease, assign, transfer, or provide access to the Services or Tour Content to another person.
• Modify, adapt, translate, edit, recreate, or prepare derivative works based upon the Services or Tour Content.
• Record, capture, transcribe, reproduce, imitate, synthesize, clone, or otherwise use any voice performance, narration, script, dialogue, or audio content outside the Services.
• Use a voice performance, voice characteristic, narration style, script, or other expressive element from the Services to create a replacement, imitation, synthetic, or substantially similar performance.
• Remove, alter, obscure, or bypass copyright notices, watermarks, attribution, digital rights management, access controls, or other protective measures.
• Reverse engineer, decompile, disassemble, decode, or attempt to extract the source code, underlying structure, algorithms, or components of the App or related software, except to the limited extent such restrictions are prohibited by applicable law.
• Circumvent, disable, interfere with, or attempt to defeat any security feature or technological measure used to protect the Services or Tour Content.
• Use the Services or Tour Content for any commercial, promotional, educational, institutional, or public-performance purpose without our prior written permission.
• Use any portion of the Services or Tour Content to create, develop, market, or distribute a competing tour, product, platform, presentation, documentary, application, or service that is substantially similar to the protected expression embodied in the Services.
• Use any portion of the Services or Tour Content to train, fine-tune, prompt, test, evaluate, develop, or improve any artificial intelligence system, machine-learning model, large language model, voice-synthesis system, image-generation system, or other automated technology without our prior written consent.
• Use automated tools, bots, crawlers, scrapers, recording tools, data-extraction systems, or similar technologies to access, collect, copy, monitor, or reproduce Tour Content.
• Encourage, assist, or enable another person to engage in any prohibited use.

Protection of Original Expression

The protected expression embodied in the Services includes, without limitation:

• Original scripts and dialogue.
• Storytelling and narrative structure.
• Voice performances and narration.
• Selection and arrangement of historical materials.
• Selection, sequencing, and organization of tour stops.
• Multimedia presentations and audiovisual productions.
• Graphics, maps, illustrations, animations, and designs.
• Editing, pacing, transitions, music, and sound design.
• The coordination and presentation of historical facts, photographs, recordings, and other source materials.
• Other original creative elements developed by or for GenStory Tours.

Nothing in these Terms restricts the lawful use of historical facts, public-domain materials, or information independently obtained from other lawful sources.

However, historical facts or public-domain materials included in a GenStory Tour do not give you the right to reproduce, imitate, or create a substantially similar version of GenStory Tours’ original selection, arrangement, narration, voice performance, scripting, editing, sequencing, presentation, or other protected creative expression.

All rights, title, and interest in the Services and Tour Content, including all related copyrights, trademarks, trade dress, trade secrets, and other intellectual property rights, remain the property of GenStory Tours or its licensors.

No ownership rights are transferred to you through your purchase, Membership, download, access, or use of the Services.

6. Location, GPS, and Navigation Services

Certain features of the Services use GPS, device-location information, maps, geofencing, and other location-based technologies to identify nearby tour stops, provide directions, trigger Tour Content, track tour progress, and personalize your experience.

To use these features, you may be required to enable location services and grant the App permission to access your device’s approximate or precise location. You may adjust location permissions through your device settings, although disabling location access may limit or prevent certain features from functioning properly.

Location information, directions, distances, estimated travel times, route conditions, and arrival notifications are provided for convenience only. GPS signals and mapping information may be inaccurate, delayed, unavailable, or affected by buildings, terrain, weather, device settings, network conditions, road closures, construction, or other circumstances beyond our control.

GenStory Tours does not guarantee that:

• Your device’s location will be identified accurately.
• Tour Content will begin or stop at the exact intended location.
• A suggested route will be available, accessible, safe, legal, or appropriate for your method of travel.
• Roads, sidewalks, trails, entrances, businesses, attractions, or public spaces will be open or available.
• Directions, distances, travel times, accessibility information, or other location-based information will be complete or current.

You are responsible for confirming your route, observing posted signs and restrictions, complying with applicable laws, and using reasonable judgment while navigating.

You must not view, operate, or interact with the App in a manner that distracts you while driving, cycling, crossing streets, or participating in any activity requiring your full attention. When driving, a passenger should operate the App whenever possible. You should stop in a safe and lawful location before interacting with your device.

Our collection and use of location information are described in our Privacy Policy.

7. Safety, Accessibility, and Tour Participation

You participate in tours and use the Services voluntarily and at your own discretion.

Tours may involve walking, cycling, driving, stairs, uneven surfaces, trails, traffic, intersections, weather exposure, crowds, construction, limited lighting, restricted entrances, private property boundaries, and other conditions that may create risk.

Before beginning or continuing a tour, you are responsible for evaluating:

• Your physical condition and abilities.
• Weather and environmental conditions.
• Traffic and road conditions.
• The suitability of the route for children or other members of your group.
• The availability of sidewalks, crossings, parking, restrooms, seating, water, lighting, and emergency services.
• Accessibility requirements, mobility limitations, or other individual needs.
• Whether a location is open to the public and may lawfully be entered.

You agree to obey all traffic laws, pedestrian rules, posted warnings, property restrictions, closure notices, and instructions from public authorities, property owners, employees, or emergency personnel.

The inclusion of a location in a tour does not grant permission to enter private, closed, restricted, hazardous, or otherwise inaccessible property. You must remain within public areas and designated visitor spaces unless you have separate permission to enter.

You should not rely on the Services for emergency assistance, real-time hazard warnings, medical guidance, or accessibility determinations. In an emergency, contact the appropriate local emergency service.

We strive to make the Services useful to a broad range of users and may offer audio, visual, transcript, caption, navigation, or other accessibility-related features. However, we do not guarantee that every tour, route, location, or feature will be accessible to every user. We welcome accessibility-related feedback through the contact information provided in these Terms.

To the fullest extent permitted by applicable law, GenStory Tours is not responsible for injuries, accidents, losses, delays, or property damage caused by conditions at a tour location, your method of transportation, your failure to follow applicable laws or warnings, or other circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be waived.

8. Third-Party Platforms and Service Providers

The Services may depend upon, integrate with, or provide access to products and services operated by third parties.

These third-party services may include:

• Google Maps.
• Mapbox.
• Mappls.
• Stripe and other payment processors.
• The Apple App Store.
• Google Play.
• Cloud-hosting and data-storage providers.
• Analytics, communications, authentication, and technical-service providers.
• Other mapping, navigation, payment, media, or technology providers.

Your use of a third-party service may be subject to that provider’s separate terms, privacy policies, licenses, fees, technical requirements, and availability.

GenStory Tours does not control and is not responsible for a third party’s:

• Content, maps, directions, data, or recommendations.
• Availability, security, performance, or accuracy.
• Privacy or data-handling practices.
• Fees, charges, billing practices, or refund policies.
• Changes to its technology, services, or terms.
• Suspension, interruption, or discontinuation of its services.

Features that depend on a third-party provider may become unavailable, delayed, inaccurate, modified, or discontinued if the provider changes or withdraws its services.

We may replace, add, or remove third-party providers or integrations at any time without creating an obligation to maintain a particular provider or feature.

App Store Terms

If you download the App through the Apple App Store or Google Play, your use of the App is also subject to the applicable app store’s terms.

Apple and Google are not parties to these Terms and are not responsible for providing or supporting the Services, except to the extent required under their own applicable terms.

To the extent required by the applicable app store, you acknowledge that the app store provider may be a third-party beneficiary of the provisions of these Terms relating to your license to use the App and may have the right to enforce those provisions against you.

9. Third-Party Locations, Businesses, Offers, and Affiliate Relationships

The Services may identify, feature, recommend, or provide information about museums, historical sites, restaurants, stores, hotels, attractions, community organizations, transportation providers, events, and other third-party locations or businesses.

The Services may also include:

• Coupons.
• Discounts.
• Promotional offers.
• Affiliate links.
• Reservation or ticketing links.
• Product or service recommendations.
• Sponsored or partner content.

Unless expressly stated, the inclusion of a business, organization, attraction, product, service, or offer does not constitute a guarantee, certification, or endorsement by GenStory Tours.

Third-party businesses and organizations are independently owned and operated. They are solely responsible for their products, services, pricing, hours, availability, accessibility, safety, customer service, representations, and compliance with applicable law.

Offers may be subject to separate restrictions, expiration dates, availability limits, blackout periods, redemption requirements, or other terms established by the third party. An offer displayed through the Services may be changed, withdrawn, refused, or unavailable without notice.

GenStory Tours does not guarantee that:

• A featured business or location will be open or operating.
• A product, service, coupon, discount, or reservation will remain available.
• Information supplied by a third party will be complete or accurate.
• A third party will honor an offer, price, promotion, or representation.
• Your experience with a third party will meet your expectations.

Any transaction, communication, dispute, loss, injury, or other interaction between you and a third party is primarily between you and that third party.

GenStory Tours may receive compensation, commissions, referral fees, affiliate revenue, promotional consideration, or other benefits when users purchase, reserve, visit, or interact with certain third-party products, services, businesses, or locations. Where required by law, material relationships will be disclosed in an appropriate manner.

Nothing in this section limits responsibility that GenStory Tours cannot lawfully exclude.

10. Historical and Informational Content

GenStory Tours develops Tour Content using materials and information obtained from sources we reasonably believe to be reliable.

Depending on the subject of a tour, sources may include:

• The National Park Service.
• Federal, state, tribal, and local government publications.
• Historical societies.
• Museums and cultural institutions.
• Libraries and archives.
• Newspapers and periodicals.
• Books and published histories.
• Academic research.
• Photographs, maps, letters, journals, recordings, and other historical materials.
• Interviews, oral histories, and accounts from individuals or community members.
• Reputable websites and digital collections.
• Information supplied by cities, tourism organizations, businesses, property owners, and community partners.

Historical interpretation is not always uniform. Sources may conflict, new information may become available, records may be incomplete, and individuals or communities may have different perspectives on the same person, place, or event.

Accordingly, GenStory Tours does not guarantee that all historical or informational content will be complete, error-free, definitive, or accepted by every historian, institution, community, or individual.

Tour Content may include summaries, interpretations, dramatizations, reconstructed dialogue, creative transitions, maps, animations, edited imagery, narration, and other storytelling techniques intended to present historical information in an engaging and understandable manner.

When fictionalized, dramatized, reconstructed, or illustrative material is used, it is not intended to misrepresent a historical fact or to suggest that invented dialogue or imagery is an authenticated historical record.

Information about current businesses, operating hours, admission requirements, ownership, exhibits, public access, transportation, events, prices, and local conditions may change after Tour Content is produced.

You should independently verify information when accuracy is important to your travel plans, safety, purchases, academic work, professional decisions, or other activities.

We welcome good-faith corrections, additional documentation, and differing historical perspectives. However, GenStory Tours retains editorial discretion over whether and how Tour Content is revised, supplemented, contextualized, or removed.

The Services are provided for informational, educational, and entertainment purposes and are not a substitute for original source research, professional historical consultation, legal advice, travel advice, or safety guidance.

11. User Content, Reviews, and Community Submissions

The Services may allow you to submit, upload, post, transmit, publish, or otherwise provide User Content, including reviews, ratings, comments, photographs, videos, historical information, corrections, suggestions, and feedback.

You retain any ownership rights you may have in your User Content. However, by submitting User Content through the Services, you grant GenStory Tours a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to host, store, reproduce, use, modify, adapt, translate, publish, display, perform, distribute, communicate, reformat, excerpt, archive, and otherwise use your User Content as reasonably necessary to operate, maintain, improve, protect, preserve, promote, market, and provide the Services.

This license includes the right to use User Content:

• Within the App, website, and other Services.
• In promotional, advertising, social media, investor, partner, educational, historical, archival, and marketing materials.
• In aggregated, anonymized, edited, translated, reformatted, or excerpted form.
• To develop, test, improve, maintain, support, and secure the Services.
• To investigate complaints, enforce these Terms, protect the Services and our users, and comply with applicable law.

This license survives the suspension, termination, or closure of your Account and continues for as long as reasonably necessary to operate, maintain, improve, preserve, archive, support, and promote the Services.

Termination of your Account, cancellation of a Membership, or deletion of User Content does not require GenStory Tours to remove, recall, modify, discontinue using, or destroy User Content that has already been incorporated into the Services or lawfully used in promotional, educational, historical, archival, investor, partner, marketing, or other business materials created before the termination, cancellation, or deletion.

Nothing in this Section transfers ownership of your User Content to GenStory Tours. Rather, it grants GenStory Tours the continuing license necessary to operate the Services, preserve previously created works, and maintain historical and archival records that incorporate User Content.

Your Responsibilities

By submitting User Content, you represent and warrant that:

• You own the User Content or have obtained all rights, permissions, licenses, and consents necessary to submit it and grant the license described in this Section.
• Your User Content does not infringe the copyright, trademark, privacy, publicity, contractual, confidentiality, or other legal rights of any person or entity.
• Your User Content is truthful and not knowingly false, misleading, deceptive, or fraudulent.
• Your User Content does not contain confidential or proprietary information that you are not authorized to disclose.
• Your User Content does not contain malware, malicious code, viruses, or other harmful technologies.
• Any review, rating, or endorsement reflects your honest opinions and actual experience.
• Where required by applicable law, you will disclose any material relationship, compensation, gift, discount, or other benefit that could reasonably affect the credibility of your review or endorsement.

Prohibited User Content

You may not submit User Content that:

• Promotes unlawful activity, violence, terrorism, or criminal conduct.
• Contains profanity, vulgar, obscene, sexually explicit, or otherwise offensive language.
• Contains abusive, threatening, harassing, intimidating, hateful, discriminatory, or derogatory language directed toward any individual or group, including language based on race, color, ethnicity, national origin, ancestry, religion, sex, gender, gender identity, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law.
• Targets or demeans another person through insults, bullying, harassment, or personal attacks.
• Contains another person’s personal, confidential, or private information without authorization.
• Impersonates another individual or organization or otherwise misrepresents your identity or affiliation.
• Contains copyrighted, licensed, or proprietary material without appropriate authorization.
• Contains spam, unsolicited advertising, commercial solicitations, promotional content, referral links, affiliate links, fundraising requests, political campaign materials, chain messages, or deceptive promotions.
• Advertises, promotes, links to, or otherwise directs users to products, services, businesses, organizations, websites, applications, social media accounts, or other content that is unrelated to GenStory Tours, the applicable tour, or the location, business, product, or service being reviewed.
• Uses the Services to promote or advertise a competing product, platform, tour, business, or service, or to divert users away from the Services.
• Contains content intended to manipulate ratings, reviews, rankings, search results, or user engagement.
• Is unrelated to the applicable tour, location, business, product, or service.
• Otherwise violates these Terms or applicable law.

Content Moderation

GenStory Tours strives to maintain a respectful, educational, and welcoming environment for all users.

Accordingly, we may, in our sole discretion and consistent with applicable law, review, monitor, edit, decline to publish, restrict, remove, disable, preserve, or disclose User Content that we reasonably believe:

• Violates these Terms or applicable law.
• Contains profanity, vulgarity, obscene or offensive language.
• Is abusive, threatening, harassing, hateful, discriminatory, or derogatory toward any individual or group.
• Contains personal attacks, bullying, or inflammatory remarks.
• Is knowingly false, misleading, deceptive, fraudulent, or defamatory.
• Infringes or may infringe the intellectual property or other legal rights of another person.
• Contains spam, commercial advertising, promotional content, referral links, or other material unrelated to the purpose of the Services.
• Promotes products, services, businesses, organizations, websites, applications, social media accounts, or other content unrelated to GenStory Tours or the applicable tour, location, or featured business.
• Is intended to divert users from the Services or promote a competing product or service.
• Is irrelevant, repetitive, or otherwise diminishes the quality, integrity, or educational purpose of the Services.
• Creates legal, operational, reputational, security, or safety risks for GenStory Tours, its partners, contributors, or its users.
• Is otherwise inconsistent with the purpose, editorial standards, integrity, or community standards of the Services.

GenStory Tours is under no obligation to publish or retain any User Content and may remove, edit, restrict, or disable User Content at any time, with or without notice, to the extent permitted by applicable law.

No Endorsement

User Content reflects the views and opinions of the individual submitting it and does not necessarily reflect the views of GenStory Tours, its employees, affiliates, licensors, partners, contributors, or sponsors.

GenStory Tours does not endorse, verify, or guarantee the accuracy, completeness, reliability, or usefulness of User Content and assumes no responsibility for User Content submitted by users.

12. Ownership and Intellectual Property Rights

The Services consist of Tour Content owned by GenStory Tours, Tour Content licensed or otherwise lawfully provided by third parties, and User Content submitted by users. Except as expressly provided in these Terms, all such content remains subject to the intellectual property rights of its respective owner.

The Services and all Tour Content are protected by United States and international copyright, trademark, trade dress, patent, trade secret, unfair competition, and other intellectual property laws.

Except for User Content owned by users and Third-Party Materials owned by their respective rights holders, GenStory Tours retains all rights, title, and interest in and to the Services, including, without limitation:

• The App, website, and all related software.
• Tour Content created or owned by GenStory Tours.
• Scripts, narration, voice performances, dialogue, and storytelling.
• Tour concepts, route structures, sequencing, editorial decisions, and creative organization.
• Videos, audio, photographs, maps, graphics, illustrations, animations, layouts, and designs.
• Artificial intelligence prompts, workflows, and AI-generated content created for the Services.
• Databases, research, compilations, production materials, documentation, and technology.
• Logos, trademarks, service marks, trade dress, product names, slogans, and branding.
• All updates, enhancements, modifications, derivative works, and improvements to the Services.

The names Generational Story, GenStory Tours, and all associated logos, graphics, designs, product names, slogans, and other branding are trademarks or other protected intellectual property of Generational Story, LLC or its licensors. You may not use any of these marks without our prior written permission except as expressly permitted by applicable law.

Nothing in these Terms transfers ownership of the Services or Tour Content to you. Except for the limited license expressly granted in Section 5, no right, title, or license is granted by implication, estoppel, waiver, or otherwise.

Third-Party Materials

The Services may include content, materials, or other intellectual property that GenStory Tours has licensed, commissioned, obtained with permission, or otherwise has the legal right to use from third parties (“Third-Party Materials”).

Third-Party Materials may include, without limitation:

• Videos, films, and documentaries.
• Audio recordings, music, and sound effects.
• Scripts, written works, articles, and publications.
• Narration and voice performances.
• Photographs, illustrations, artwork, and designs.
• Maps, diagrams, and graphics.
• Historical documents, letters, journals, newspapers, and archival materials.
• Trademarks, logos, and other branded materials.
• Educational materials and research.
• Any other copyrighted, licensed, or proprietary content incorporated into the Services.

Third-Party Materials remain the property of their respective owners unless otherwise provided in a separate written agreement.

GenStory Tours may publish, display, reproduce, distribute, perform, adapt, or otherwise use Third-Party Materials only pursuant to applicable licenses, permissions, assignments, commissions, contracts, or other legal authority obtained from the applicable rights holder.

Where required by law or by agreement, GenStory Tours will provide attribution or other acknowledgments to the applicable rights holder.

Your access to Third-Party Materials is limited to the limited personal license granted under Section 5. Except as expressly permitted by the applicable rights holder or by law, you may not copy, reproduce, distribute, modify, create derivative works from, publicly perform, publicly display, publish, or otherwise exploit any Third-Party Materials.

User Content

Users retain ownership of their User Content, subject to the license granted to GenStory Tours under Section 11.

Nothing in these Terms transfers ownership of User Content to GenStory Tours. However, by submitting User Content, users grant GenStory Tours the rights necessary to host, display, reproduce, distribute, modify, promote, and otherwise use that User Content as described in Section 11.

Feedback

If you voluntarily submit ideas, suggestions, feature requests, corrections, improvements, comments, or other feedback regarding the Services (“Feedback”), you grant GenStory Tours a perpetual, worldwide, irrevocable, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, modify, adapt, publish, distribute, commercialize, incorporate, and otherwise exploit that Feedback for any lawful business purpose without compensation, attribution, or further permission.

Feedback is separate from User Content. This provision applies only to ideas, suggestions, recommendations, and other feedback voluntarily provided to improve the Services and does not transfer ownership of User Content submitted through the Services.

Reservation of Rights

Except for the limited rights expressly granted in these Terms, GenStory Tours and its licensors reserve all rights not expressly granted.

No ownership interest, intellectual property right, license, or other right is transferred to you by your access to, purchase of, Membership in, download of, or use of the Services.

Unauthorized use of the Services, Tour Content, Third-Party Materials, or any other intellectual property may violate copyright, trademark, trade secret, or other applicable laws and may result in the suspension or termination of your access to the Services, as well as any other remedies available under applicable law.

13. Intellectual Property Complaints and Copyright (DMCA) Policy

GenStory Tours respects the intellectual property rights of others and expects all users of the Services to do the same.

If you believe that any Tour Content, User Content, Third-Party Materials, or other material available through the Services infringes your copyright, trademark, right of publicity, or other intellectual property rights, you may notify us so that we may review the matter and, where appropriate, investigate, remove, disable, or modify the material.

Copyright Notices

If you believe that material available through the Services infringes your copyright, please submit a written notice containing the following information:

• A description of the copyrighted work claimed to have been infringed.
• Identification of the allegedly infringing material, including sufficient information for us to locate it within the Services.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law.
• A statement, made under penalty of perjury, that the information contained in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
• Your physical or electronic signature.

Copyright notices should be sent to:

Copyright Agent Generational Story, LLC Email: [email protected]

GenStory Tours will review copyright complaints in accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable laws. Where appropriate, we may remove or disable access to allegedly infringing material while we investigate the claim.

Counter-Notification

If you believe that material you submitted was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notification as permitted by the DMCA.

Your counter-notification should include the information required by applicable law, including your contact information, identification of the removed material, a statement made under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, and your consent to the jurisdiction of the appropriate court as required by the DMCA.

Upon receipt of a valid counter-notification, GenStory Tours may restore the material as permitted by applicable law unless the complaining party notifies us that it has initiated legal proceedings seeking to prevent restoration.

Other Intellectual Property Claims

Claims involving trademarks, rights of publicity, contractual rights, or other intellectual property interests should include sufficient information to allow us to investigate the claim, including:

• Identification of the intellectual property at issue.
• Identification of the material claimed to violate those rights.
• A description of the legal basis for the claim.
• Documentation demonstrating ownership or authority to act on behalf of the rights holder.
• Your contact information.

GenStory Tours reserves the right to request additional information before taking action on any intellectual property complaint.

Repeat Infringer Policy

In appropriate circumstances and consistent with applicable law, GenStory Tours may suspend or terminate the Accounts of users who repeatedly infringe the intellectual property rights of others.

No Determination of Ownership

Submission of an intellectual property complaint does not require GenStory Tours to determine the ultimate ownership or validity of any claimed rights. We reserve the right to remove, disable, restore, or decline to remove material based on the information available to us, our contractual obligations, applicable law, or a court order.

Nothing in this Section limits any legal rights or remedies available to copyright owners, intellectual property rights holders, users, or GenStory Tours under applicable law.

14. Suspension and Termination

GenStory Tours reserves the right to suspend, restrict, disable, or terminate your access to all or any portion of the Services at any time, with or without notice, if we reasonably believe that:

• You have violated these Terms or any applicable law.
• Your use of the Services creates a security, legal, operational, or reputational risk.
• Your Account has been used for fraudulent, deceptive, unauthorized, or unlawful activity.
• Your conduct interferes with the operation, availability, or integrity of the Services or the experience of other users.
• We are required to do so by law, court order, governmental authority, or contractual obligation.
• Continued access is no longer commercially or technically feasible.

We may also suspend or discontinue all or part of the Services, including specific tours, features, technologies, Memberships, or products, for maintenance, security, business, legal, or operational reasons. When reasonably practicable, we will make commercially reasonable efforts to provide advance notice of material service discontinuations.

You may terminate your Account at any time by following the procedures made available through the Services or by contacting us. Terminating your Account may not automatically cancel a Membership or recurring payment, which can be canceled separately in accordance with Section 4.

Unless otherwise required by law or expressly stated in these Terms, termination of your Account or access to the Services does not entitle you to a refund for unused access periods, prepaid Memberships, purchases, or other fees.

Upon suspension or termination:

• Your license to access and use the Services immediately ends.
• Your right to access Tour Content, including downloaded Tour Content, may immediately cease.
• We may disable or delete your Account credentials.
• We may remove, restrict, retain, archive, or continue to use User Content in accordance with these Terms, our Privacy Policy, and applicable law. Any continuing rights to use User Content following the suspension, termination, or closure of an Account are governed by Section 11 of these Terms.
• We may retain Account information and User Content as reasonably necessary to comply with legal obligations, resolve disputes, enforce these Terms, protect the Services, maintain business records, or as otherwise permitted by applicable law.

Termination or suspension does not affect any rights, obligations, or liabilities that accrued before the effective date of termination.

The provisions of these Terms that by their nature should survive termination—including, without limitation, provisions relating to intellectual property, User Content licenses, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions intended to survive—shall remain in full force and effect following the termination of your access to the Services.

15. Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, GENSTORY TOURS, ITS AFFILIATES, LICENSORS, CONTRIBUTORS, CONTENT PROVIDERS, PARTNERS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, GENSTORY TOURS DOES NOT WARRANT THAT:

• The Services will always be available, uninterrupted, secure, or error-free.
• Tour Content, historical information, maps, routes, directions, GPS functionality, or location-based features will be complete, accurate, current, or reliable.
• Businesses, attractions, museums, parks, or other featured locations will remain open, accessible, or unchanged.
• Coupons, discounts, promotions, affiliate offers, or third-party services will be available or honored.
• The Services will be compatible with every device, operating system, browser, or network.
• Defects, bugs, vulnerabilities, or errors will be corrected within any particular time period.
• The Services will be free from viruses, malware, harmful code, or other security vulnerabilities, although we employ commercially reasonable measures to help protect the Services.
• The Services will meet your personal expectations, preferences, or intended purposes.

Historical information may evolve as new research, records, interpretations, or evidence become available. GenStory Tours does not warrant that every historical statement, interpretation, timeline, or conclusion contained within the Services is complete, universally accepted, or free from error.

Although GenStory Tours strives to provide engaging, well-researched, and accurate content, users should independently verify information that is material to travel plans, business decisions, academic work, legal matters, or other important activities.

No oral or written information, advice, demonstration, marketing material, or statement provided by GenStory Tours or its representatives creates any warranty unless expressly stated in these Terms.

Some jurisdictions do not allow the exclusion or limitation of certain warranties. Accordingly, some of the above exclusions may not apply to you to the extent prohibited by applicable law.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GENSTORY TOURS, GENERATIONAL STORY, LLC, AND THEIR RESPECTIVE AFFILIATES, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, CONTENT PROVIDERS, CONTRIBUTORS, PARTNERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING, WITHOUT LIMITATION:

• Lost profits, revenue, business opportunities, goodwill, or reputation.
• Lost, corrupted, delayed, or inaccessible data.
• Loss of use of the Services.
• Business interruption.
• Personal inconvenience, disappointment, or loss of enjoyment.
• Costs of obtaining substitute products or services.
• Damage to devices, software, or digital content.
• Claims arising from the actions, omissions, products, or services of third parties.

To the fullest extent permitted by law, GenStory Tours shall not be liable for damages arising from or relating to:

• Your use of or inability to use the Services.
• Errors, omissions, or inaccuracies in Tour Content or historical information.
• GPS inaccuracies, mapping errors, navigation issues, or route changes.
• Conditions at tour locations, including weather, construction, accessibility, traffic, crowd conditions, or property closures.
• Actions or omissions of businesses, museums, historical sites, government agencies, property owners, or other third parties.
• Unauthorized access to or use of your Account, except to the extent caused by our failure to exercise commercially reasonable security measures where required by applicable law.
• Interruptions, delays, outages, cyberattacks, force majeure events, or failures of third-party providers.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF GENSTORY TOURS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

1. THE TOTAL AMOUNT PAID BY YOU TO GENSTORY TOURS FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
2. ONE HUNDRED U.S. DOLLARS (US $100.00).

The limitations set forth in this Section apply regardless of the legal theory asserted, including contract, tort (including negligence), strict liability, statute, or otherwise, and even if GenStory Tours has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including, where applicable, liability for fraud, willful misconduct, gross negligence, or death or personal injury resulting from negligence to the extent such liability cannot legally be disclaimed.

The limitations and exclusions contained in these Terms are a fundamental part of the agreement between you and GenStory Tours. You acknowledge that GenStory Tours has made the Services available and established its pricing in reliance upon these limitations of liability and the allocation of risk reflected in these Terms.

17. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Generational Story, LLC, doing business as GenStory Tours, and its affiliates, members, managers, officers, directors, employees, contractors, agents, licensors, contributors, content providers, partners, and service providers (collectively, the “Indemnified Parties”) from and against any claims, demands, actions, proceedings, damages, judgments, settlements, liabilities, losses, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or relating to:

• Your access to or use of the Services.
• Your violation of these Terms or any additional terms applicable to the Services.
• Your violation of any applicable law, regulation, or governmental requirement.
• Your infringement or alleged infringement of any copyright, trademark, patent, trade secret, right of publicity, privacy right, or other intellectual property or proprietary right.
• Your User Content, including claims that your User Content infringes the rights of another person or entity or contains false, misleading, defamatory, or unlawful material.
• Your misuse of Tour Content or Third-Party Materials.
• Your interactions, transactions, or disputes with another user, a featured business, a city, a museum, a historical society, a property owner, or any other third party.
• Your negligent, reckless, fraudulent, or intentional misconduct.
• Your violation of the rights of any other person or entity.

GenStory Tours reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do so, you agree to cooperate fully with our defense and resolution of the matter.

You may not settle any claim subject to this Section without GenStory Tours’ prior written consent if the settlement would impose any obligation, admission of liability, or restriction on any Indemnified Party.

The obligations contained in this Section survive the suspension or termination of your Account and your use of the Services.

18. Force Majeure

GenStory Tours shall not be liable for any delay, interruption, failure to perform, or inability to provide all or any portion of the Services when such delay or failure results from causes beyond our reasonable control.

These causes may include, without limitation:

• Natural disasters, including earthquakes, floods, hurricanes, tornadoes, wildfires, severe storms, or other extreme weather events.
• Fire, explosion, epidemic, pandemic, public health emergency, or quarantine.
• War, terrorism, civil unrest, riots, sabotage, or acts of public enemies.
• Government action, legislation, regulation, embargo, sanctions, or court orders.
• Labor disputes, strikes, lockouts, or shortages of labor or materials.
• Failures or interruptions involving utilities, power grids, telecommunications networks, internet service providers, cloud-hosting providers, payment processors, mapping providers, or other third-party technology services.
• Cyberattacks, ransomware attacks, denial-of-service attacks, unauthorized access, or other malicious acts by third parties.
• Transportation disruptions, supply-chain interruptions, or other events beyond our reasonable control.
• Any other event or circumstance that could not reasonably have been anticipated or prevented through commercially reasonable efforts.

During a Force Majeure event, GenStory Tours may suspend, limit, modify, or discontinue all or part of the Services for as long as reasonably necessary.

GenStory Tours will use commercially reasonable efforts to restore affected Services as soon as practicable after the Force Majeure event has ended. However, we do not guarantee that any particular Service, Tour Content, feature, or functionality will be restored within a specific timeframe.

Nothing in this Section limits your rights under applicable law where such rights cannot legally be waived or limited.

19. Governing Law and Venue

These Terms, the Services, and any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles.

You and GenStory Tours agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of Washington. You consent to the personal jurisdiction of those courts and waive any objection based on improper venue or forum non conveniens to the extent permitted by applicable law.

Nothing in these Terms limits either party’s right to seek temporary, preliminary, or permanent injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, or other proprietary rights.

If any claim is determined to be subject to laws requiring a different forum or governing law, this Section shall apply only to the maximum extent permitted by applicable law.

20. Changes to the Services and These Terms

GenStory Tours continually develops and improves the Services. We may add, remove, modify, replace, suspend, or discontinue features, Tour Content, products, Memberships, technologies, pricing, functionality, or portions of the Services at any time, with or without notice, unless advance notice is required by applicable law.

We may also update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, technology, or for other operational reasons.

When we make material changes to these Terms, we will provide notice in a manner we consider reasonably appropriate, such as by posting the revised Terms within the Services, updating the “Last Updated” date, sending an email to the address associated with your Account, or providing an in-app notification, where appropriate.

Unless otherwise stated, revised Terms become effective when posted. Your continued access to or use of the Services after the effective date of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue using the Services and, if applicable, cancel your Membership.

Nothing in this Section limits any rights you may have under applicable consumer protection laws.

21. Miscellaneous

These Terms, together with our Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and GenStory Tours regarding the Services and supersede all prior or contemporaneous communications, proposals, understandings, and agreements relating to the same subject matter.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

GenStory Tours’ failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other right or remedy.

You may not assign, delegate, or transfer any rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this Section is void. GenStory Tours may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or by operation of law.

The section titles contained in these Terms are for convenience only and do not affect the interpretation of any provision.

The words “including,” “includes,” and “such as” mean “including, without limitation.”

These Terms are binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

22. Contact Information

If you have questions about these Terms or the Services, or wish to contact us regarding legal notices, copyright matters, or other inquiries, you may contact us at:

Generational Story, LLC Doing Business as GenStory Tours

Website: http://www.genstory.us

Email: [email protected]

Nothing in this Section limits any rights or notices that must be provided through other methods required by applicable law or these Terms.